Karen Martincak
1 month ago
You guys are awesome thank you
Spent $130 here on a 30 point pre-sale inspection when I was interested in buying a truck and they took my money but told me the undercarriage was too dirty to do a proper inspection. That was on the report they gave me. All they listed was it needed an oil change and the battery test failed. I took it to a second mechanic down the road, paid $50 and they gave me an entire list of problems with the vehicle, from the suspension being completely worn out in the front needing new tie rods, control arms, cv axles, barrings, etc. Tune Tech did not list a single issue with the suspension which would have cost me thousands of dollars to fix. I am glad I took it to another place who told me I should pass on this truck and I did. They said the undercarriage was not too dirty and did not inhibit them from making a better and much more thorough report. Disappointed as my usual mechanic down the road who was too busy that day to look at the truck recommended this shop. Safe to say I won't be visiting either of these places again.
Ronald Thomas
2 months ago
You guys did a great job on fixing my truck.
Julia Franklin
2 months ago
I really like the way the mechanic went over the problems he found during the inspection. I now know what is high priority to repair and what can be held off for a later date. Thank you for being so thoughtful and honest, not trying to up-sale.
Teresa Barnes
2 months ago
When i found out that the shop i had gone to for 35 years was closed. Tune Tech saved me!! They delivered on time, communication was frequent and friendly and we will be taking all of our vehicles there from now on....not to mention the location is perfect for us!!
1/15/2025. Junk Fees. 11% surcharge on cost of repairs.
Last Thursday I had an alternator replaced at Tune Tech on Fairview for $716.85.
Over the weekend I had a chance to review the bill. ($385 Parts, plus $240 Labor @ $160 per hour, for total $625) And tax = $23.10.
However, in addition, I had been charged $50 Shop Supplies and $18.75 Processing Fee, for a total of $68.75 or 11% of the repair total!
On Monday, I stopped by Tune Tech for an explanation of this 11% repair surcharge and spoke with the “owner”, John. I asked him to what Shop Supplies were needed and provided for this repair. None. (e.g. "Shop Rags. Wires, Grease")
If no shop supplies were specifically used for this repair, why was I charged $50. John stated this is “the cost of doing business” and went on a long rant. Evidently they do not do not track specific shop supply cost to specific repairs but allocate these costs to customers, whether any supplies were used or not, based on some allocation method which he could not explain.
I asked about $18.75 Processing Fee. Once again the “cost of doing business” rant. John stated that “all businesses up and down the street” are doing this as his justification. He could not explain how or from where the $18.75 amount was derived.
I asked if he felt charging a customer $50 for shop supplies when, in fact, no shop supplies were used? His answer was “Yes”. He also feels the unsubstantiated $18.75 Processing Fee is proper and rightly justified.
Obviously, the cost of doing business with Tune Tech is an additional 11%, or $68.75 in this case.
I do not like being charged for costs I did not incur or for fees that are unsubstantiated.
Chris Beesley
3 months ago
Had an emergency situation with my 1972 Corvette. After calling multiple mechanics, they are one of the very few that were willing to take on the job, saving me from the sudden bind that I found myself in. They also were the only shop that agreed to keep my vette inside for as long as they had it (It’s in near show condition and has never seen a drop of rain/snow!). Communication was excellent as they diagnosed the issues, and they were very clear with what they were doing. After all was said and done, it was actually a fairly simple fix to get it up and running again, but they no doubt spent way more time on my vehicle than what they charged me for. Overall, very happy with their work and very impressed with how honest they were through and through. Highly recommend!
Eric Stephenson
4 months ago
Great service, great price. Ken was awesome when I was running late and helped push my appointment out a little. Love that it’s Veteran owned as well. I’ll be back next week with my other vehicle!
Fixed my car in a timely manner. Very kind and knowledgeable staff. If I have any other car troubles again I will definitely go to Tune Tech!
Right off the bat I'm very happy with everything regarding my experience with tune tech. Had an unknown leak, they got my truck in a reasonable timeframe and were able to diagnose and get the problem resolved the same day. Price seemed very fair and truck is running great with no noticeable leaks. Loved the pictures with the inspection that let me know what was wrong with the truck, and things that at some point will need attention. Great all around service!!! Definitely recommend & plan on returning when my old truck needs something else serviced!!
